VOXRESPONSE PRIVACY POLICY

1. INTRODUCTION

VoxResponse LLC ("VoxResponse," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (voxresponse.com), AI agents, software, and related services (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

2. INFORMATION WE COLLECT

2.1 Information You Provide

We collect information you voluntarily provide when you:

Create an account or apply for services

Schedule appointments or consultations

Communicate with our AI agents or support team

Make payments or provide billing information

Subscribe to our email list or newsletters

This may include:

Name, email address, phone number

Business name, industry, location

Payment information (processed securely via third-party payment processors)

Customer data you upload to our CRM or systems

Communications, feedback, and support requests

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers

Usage Data: Pages visited, time spent on site, clickstream data, referring URLs

Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to enhance user experience and analyze usage (see Section 6)

2.3 Information from Third Parties

We may receive information from:

Third-party integrations (Google Calendar, telephony providers, payment processors)

Publicly available sources (business directories, social media)

Marketing partners and lead generation services

3. HOW WE USE YOUR INFORMATION

We use your information to:

3.1 Provide and Improve Services

Deliver AI phone and chat answering services

Schedule appointments and manage your calendar

Provide CRM, follow-up automation, and reputation management

Build and host your website

Generate SEO content and social media posts

Provide business consulting and advisory services

3.2 Communicate with You

Send transactional emails (invoices, confirmations, updates)

Respond to your inquiries and support requests

Send marketing emails (you may opt out at any time)

3.3 Process Payments

Bill your subscription and process payments securely

Prevent fraud and unauthorized transactions

3.4 Analyze and Improve

Analyze usage patterns to improve our Services

Conduct research and development

Monitor performance and troubleshoot issues

3.5 Comply with Legal Obligations

Respond to legal requests, subpoenas, or court orders

Enforce our Terms of Service

Protect our rights, property, and safety

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Service Providers

We share information with third-party vendors who help us operate our Services, including:

Cloud hosting providers (e.g., AWS, Google Cloud)

Payment processors (e.g., Stripe, PayPal)

Telephony and SMS providers (e.g., Twilio, Vapi)

Email and marketing platforms (e.g., Mailgun, SendGrid)

Analytics providers (e.g., Google Analytics)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 With Your Consent

We may share information with third parties when you explicitly consent (e.g., integrating with your existing software).

4.3 For Legal Reasons

We may disclose information if required by law or if we believe disclosure is necessary to:

Comply with legal obligations

Protect our rights, property, or safety

Prevent fraud or illegal activity

Respond to government requests

4.4 Business Transfers

If VoxResponse is acquired, merged, or undergoes a business restructuring, your information may be transferred to the acquiring entity.

5. DATA RETENTION

We retain your information for as long as necessary to provide Services and fulfill the purposes described in this Privacy Policy. Specifically:

Account Information: Retained while your account is active and for up to 7 years after cancellation for legal and accounting purposes

Customer Data: Retained while you are an active client; deleted within 90 days of account termination unless required for legal compliance

Communications: Retained for up to 3 years for support and quality assurance

Analytics Data: Retained in anonymized form indefinitely

You may request deletion of your information by contacting us at [email protected].

6. COOKIES & TRACKING TECHNOLOGIES

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and improve your experience.

6.2 Types of Cookies We Use

Essential Cookies: Required for the website to function (e.g., login sessions)

Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)

Marketing Cookies: Track your activity for advertising purposes

6.3 Your Choices

You can control cookies through your browser settings. Note that disabling cookies may limit functionality.

To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

7. DATA SECURITY

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit (SSL/TLS)

Secure data storage with access controls

Regular security audits and monitoring

Employee training on data protection

However, no system is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

8.1 Access & Correction

You may request access to or correction of your personal information by contacting us.

8.2 Deletion

You may request deletion of your information, subject to legal retention requirements.

8.3 Data Portability

You may request a copy of your data in a machine-readable format.

8.4 Opt-Out of Marketing

You may unsubscribe from marketing emails by clicking "unsubscribe" in any email or contacting us.

8.5 Do Not Track

We do not currently respond to "Do Not Track" browser signals.

To exercise these rights, contact us at [email protected].

9. CHILDREN'S PRIVACY

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, contact us immediately.

10. INTERNATIONAL DATA TRANSFERS

Our Services are operated in the United States. If you access our Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from your jurisdiction.

By using our Services, you consent to such transfers.

11. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request details about the personal information we collect, use, and share

Right to Delete: Request deletion of your personal information

Right to Opt-Out: Opt out of the "sale" of personal information (note: we do not sell personal information)

Right to Non-Discrimination: Exercise your rights without facing discrimination

To exercise these rights, contact us at [email protected].

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes constitutes acceptance.

For material changes, we will notify you via email or a prominent notice on our website.

13. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, contact us:

VoxResponse LLC
Email: [email protected]
Phone: (828) 635-2010]